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"This course is for organizations that are seriously committed to improving employee performance through effective coaching."
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Leadership Development Network
COURSES
Coaching, Communications and Change Course (CCCC)
The Coaching, Communications and Change Course (CCCC) builds on material in the Basic Leadership Skills Course (BLSC). The primary focus is on Coaching with extensive use of "role-plays" to provide the student application level instruction. Students learn to more effectively inspire others to do their best by focusing on three key leadership actions:
- Communicating clear expectations
- Recognizing those who exceed those expectations
- Redirecting those who fail to meet them
Additionally, we take a hard-hitting look at leading through change. The focus is two-fold: accepting the role change from boss to coach and recognizing employees' responses to needed change in the workplace.
Attendance:
Every person who has responsibility for leading others should attend this course. This course is designed as a follow-on to the BLSC. However, if customer objectives dictate, it can be modified to function as a stand-alone course.
Course Content:
CCCC begins with a quick review of the concepts learned in the BLSC. It then focuses on seven key topic areas that build on each other and are best delivered in one 32-hour session (four consecutive days of eight hours each). However, if other priorities dictate, the course may be delivered in smaller blocks of instruction. This course also includes a Senior Leadership Forum in addition to the seven topic areas. Below are the seven topic areas with Learning Objectives for each:
COACHING: Inspiring Your Team
- Define goals
- List three reasons why we need to communicate goals
- Describe three reasons why we need to communicate goals
- List the two steps in communicating goals
- Describe the two steps in communicating goals
- List the steps in framing a goal
- Describe the steps in framing a goal
- List the steps in translating goals into "what to do differently"
- Describe the steps in translating goals into "what to do differently"
- List the steps involved in "Inspiring Your Team"
- Explain the relationship between expectations and achievement
- Explain the relationship between coaching and attitudes
COACHING: Encouraging Your Team
- Explain why you can't coach from a distance
- Describe the "Take 10" Check-in
- Recognize examples of the "Take 10" Check-in
- Explain how failure can be used to encourage
- Describe the proper way for coaches to handle failures and mistakes
- Explain how to create "Wins" for your team
- Describe how to notice team members in different ways
- Describe the two types of real-time feedback
- Given a scenario, conduct a coaching good work coaching session
COACHING: Challenging Your Team
- Distinguish between coaching poor performance and coaching "dead-end roads"
- List and describe three reasons for poor performance
- Recognize examples of how to prevent poor performance problems
- Explain the "Two-Minute Challenge"
- Recognize examples of the proper use of the "Two-Minute Challenge"
- Given a scenario, conduct a coaching poor work coaching session
- Given a scenario, conduct a "dead-end" coaching session
CHANGE: Leading Through Change
- List reasons for balancing an Innovation Team
- List the four phases of the Change Process
- Describe the four phases of the Change Process
- Recognize examples of each phase of the Change Process
- Explain why leaders need to understand the Change Process
- Describe "Lone Rangers"
- Recognize examples of "Lone Rangers"
- Recognize the dangers of "Lone Rangers"
- Predict the impact "Lone Rangers" can have on an organization
- Identify, analyze, and prepare an Action Plan for dealing with a specific change on-going in your organization
CHANGE: Changing Roles
- Identify generational differences
- Explain the impact generational differences have on motivation
- Explain how to make the transition from boss to coach
- Explain the key to making the transition from boss to coach
COMMUNICATION: Dialogue
- Define dialogue
- Recognize examples of dialogue situations
- List three reasons why coaches should use dialogue in the workplace
- Define facilitation
- List and describe three facilitation guidelines
- Identify three situations in which facilitation is appropriate
- List the benefits of effective listening
- List six ways to improve listening skills
COMMUNICATION: Obstacles
- Define communication
- Describe the three-stage communication process
- Define feedback
- Describe the Breaking Point in communication
- List the four defensive sidetracks
- Describe the four defensive sidetracks
- Recognize examples of the defensive sidetracks
Senior Staff Forum
- This module is an open forum between students, the Site Leader, and the Senior Staff. It includes, as a minimum, sharing and discussing Back-At-Work Action Plans.
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