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"...a blend of leadership philosophy and self-awareness, with a very heavy dose of coaching skills development."
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Leadership Development Network
COURSES
Leadership Courses - One Through Five (L1C-L5C)
This five-course series combines the content of the Basic Leadership Skills Course (BLSC) and the Coaching, Communications, and Change Course (CCCC), and additional material into a series of five 2-day events. This delivery schedule provides many organizations the flexibility they need to operate normal work schedules as well as provide people development opportunities.
Effective Leadership is inspiring others to do their best. This definition illustrates that every person is a leader. The L1C-L5C series is designed with this definition in mind.
The purpose of this professional development effort is to help leaders more effectively inspire others to do their best.
Attendance:
Every person who has responsibility for supervising others should attend this series of courses. Leaders who do not supervise could also benefit from attendance and should be chosen based on their assigned duties. Jobs requiring a lot of interaction with other people should be given priority over those with less interaction.
Course Content:
This leadership development effort consists of five 2-day courses. The courses build on each other and must be attended in sequence (Leadership One, Two, Three, Four, and Five). Recommended time between events is 90-120 days. You should plan your schedule and future attendance accordingly.
Learning Objectives - L1C
Introductory Material
- Define effective leadership
Values-Based Leadership
- Define Values
- State the importance of having core values to guide our behavior
- Identify a wide range of behavioral differences among people
- State the importance of self-awareness
- State the importance of focusing on behavior
- Explain how your values exhibit themselves in your behavior
- Describe what teams or groups have to do to work together more effectively
- Describe how Enabling Values relate to Core Values
- Identify Enabling Values most needing improvement in your work environment
- Identify which Enabling Values are your strengths
- Identify which Enabling Values you need to improve upon the most
- Prepare a back-at-work action plan
Needs Based Behavior
- Identify a wide range of behavioral differences among people
- State the importance of self-awareness
- State the importance of focusing on behavior
- Describe the four Dimensions of Behavior
- Identify your highest Dimension(s) of Behavior
- Describe your needs driven behavioral tendencies
- Identify your needs driven behavioral strengths
- Identify your Classical Profile Pattern
- Explain how your pattern exhibits itself in your behavior
- Explain how all the Dimensions of Behavior like to be treated
- Identify ways to adapt your behavior to all the Dimensions of Behavior
- Describe how each Dimension of Behavior contributes to the team or organization
- Prepare a back-at-work action plan
Fundamentals of Motivation
- Describe five theories of motivation
- Explain how five theories of motivation are related
- Given a scenario, choose the motivational theory applicable to that scenario
Coaching: Emphasis on Good Work Coaching
- Define coaching
- Identify the benefits of coaching
- Identify four situations where coaching is appropriate
- Identify the characteristics and skills of effective coaches
- Evaluate your readiness to coach
- Identify obstacles that may hinder your efforts to be an effective coach
- Given scenarios, conduct several "good work" coaching sessions
- Prepare a back-at-work action plan
Learning Objectives - L2C
Improving Attitudes in Self and Others
- Understand how attitudes are formed
- Explain how you control your own attitude
- Describe and identify three types of attitudes
- Explain the relationship between a good attitude and success
- Identify five techniques for adjusting your attitude
- Describe five attitude maintenance strategies
- List five steps for dealing with someone's difficult attitude
- Prepare a back-at-work action plan
Effective Listening
- State the importance of listening effectively
- Explain the concepts of selective attention, interpretation, and retention and the impact these factors have on effective listening
- Identify barriers to effective listening
- Describe the impact these barriers may have when communicating
- Describe five primary listening approaches
- Identify your primary listening approach
- Define your preferred uses of the listening approaches
- Identify other people's listening approach preferences
- State the true purpose of listening is to understand the communication, not necessarily agree with it
- Describe how to move between listening approaches as the situation or environment changes
- Identify when changing listening approaches would be beneficial
- Identify things listeners can do to enhance listening and retention capability
- Identify ways to enhance another's listening capability when you are speaking
- Prepare a back-at-work action plan
Coaching: Emphasis on Poor Work Coaching
- Define Poor Work
- Define dead-end situations
- Define disciplinary situations
- Distinguish between poor work and "dead-ends"
- List and describe three reasons for poor performance
- Recognize examples of how to prevent poor performance problems
- Given scenarios, conduct multiple "poor work" coaching sessions
Learning Objectives - L3C
Effective Discipline: Documentation and The Seven Tests of Just Cause
- Define Reasonable Rule of Order
- Define Notice
- Define Investigation
- Define Fair Investigation
- Define Proof
- Define Equal Treatment
- Define Penalty
- Identify which test(s) of The Seven Tests of Just Cause is/are absent in a given scenario
- Explain why a given disciplinary action is inappropriate for a given scenario
- Explain the effect of taking disciplinary action in the absence of having "Just Cause"
- Recognize the characteristics of good documentation
- Explain the importance of proper documentation and its effect on the organization
- Explain the key points of FOSA
- Prepare a back-at-work action plan
Characteristics of Leadership
- Identify key differences between leadership and management
- Recognize different ways in which leadership is demonstrated and perceived
- Identify characteristics of effective leaders
- Identify leadership characteristics you value most and those you value least
- Prepare a back-at-work action plan
Coaching: Emphasis on Dead-End Coaching
- Explain the "Two-Minute Challenge"
- Recognize examples of the proper use of the "Two-Minute Challenge"
- Given a scenario, conduct multiple "dead-end" coaching sessions
Learning Objectives - L4C
Innovation Teams: Leading Through Change
- Develop strategies for leading ourselves and others through the change process
- Identify the approach you use in the innovation process
- Identify your most comfortable role in the innovation process
- Develop strategies that will help you work on a team in creating, refining, advancing, and implementing new ideas
- Determine effective ways to balance, integrate, and capitalize on the different strengths of each member of an innovation team
- Prepare a back-at-work action plan
Coaching: Emphasis on Career Development Coaching
- Explain why you can't coach from a distance
- Describe the "Take 10" Check-in
- Recognize examples of the "Take 10" Check-in
- Explain how mistakes can be used to encourage
- Describe the proper way for coaches to handle mistakes
- Explain how to create "Wins" for your team
- Describe how to notice team members in different ways
- Describe the two types of real-time feedback
- Given a scenario, conduct a "career development" coaching session
Managing The Job
- State the importance of developing good time management habits
- Identify your strengths and limitations in time management
- List five steps in replacing self-defeating habits with self-reinforcing habits
- Identify your attitude toward controlling use of time
- State the importance of self-discipline in time management
- Identify basic criteria in setting and writing goals
- Define "priority" in terms of results rather than activities
- Distinguish between important vs. urgent priorities
- Prepare a time log
- Analyze a time log
- Develop weekly and daily planning systems
- Identify several ways to communicate and coordinate plans quickly and efficiently
- Identify several guidelines for scheduling time efficiently
- Recognize the importance of maintaining flexibility in schedules
- List ways to schedule quiet time on own and in a group
- Identify several ways to handle telephone interruptions
- Identify several ways to handle drop-in visitors
- Identify several ways to curb other social interruptions
- List several guidelines for planning and preparing productive meetings
- Recognize the importance of following an agenda
- Identify several ways to follow up meetings efficiently
- List three questions to help analyze paperwork
- Identify several ways to sort and process paperwork quickly and efficiently
- Identify several tips to help read and write quickly and efficiently
- Identify several common reasons for effective delegation
- Distinguish between the three concepts of delegation: responsibility, authority, and accountability
- List several guidelines for delegating effectively
- Define the eight levels of delegated authority
- Identify two common reasons for procrastination
- List several ways to avoid procrastinating
- List several ways to make interactions with others more productive and efficient
- Identify several ways to demonstrate respect for others' time
- Prepare a back-at-work action plan
Learning Objectives - L5C
Review & Reinforce L1C-L4C Material
- Identify effective use of material from the L1C-L4C Courses
- State obstacles encountered in using the material from the L1C-L4C Courses
- Identify support needed to more effectively use the material from the L1C-L4C Courses
- Develop revised back-at-work action plan for using the L1C-L4C material
Managing Workplace Expectations
- Identify your specific work expectations
- Identify which expectations you consider most important
- Develop a plan for communicating your unmet expectations to your supervisor
- Develop a plan for adjusting expectations when appropriate
- Develop a plan for communicating with subordinates regarding their work expectations
- Given a scenario, role-play communicating your expectations to others
- Prepare a back-at-work action plan
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