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"...the true purpose of listening is to understand the communication, not necessarily agree with it."
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Leadership Development Network
SEMINARS
Effective Listening
This seminar is designed to help students understand the strengths and weaknesses of their current listening style(s), and to develop plans for developing other listening styles more appropriate to the situation.
It will help you improve your listening skills by discovering your current listening habits. By using your listening strengths effectively, and exploring other listening styles and their appropriate use in different situations, you'll strengthen your listening skills and become a more active and positive listener.
Learning Objectives
- State the importance of listening effectively
- Explain the concepts of selective attention, selective interpretation, and selective retention and the impact these factors have on effective listening
- Identify barriers to effective listening
- Describe the impact these barriers may have when communicating
- Describe the five primary listening approaches
- Define your preferred uses of the listening approaches
- Identify other people's listening approach preferences
- State the true purpose of listening is to understand the communication, not necessarily agree with it
- Describe how to move between listening approaches as the situation or environment changes
- Identify when changing listening approaches would be beneficial
- Identify things listeners can do to enhance listening and retention capability
- Identify ways to enhance another's listening capability when you are speaking
- Prepare a back-at-work action plan
This is a four to eight-hour seminar. The length depends upon specific customer objectives.
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