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"Explore ways to reduce and resolve conflict on your team."
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Leadership Development Network
SEMINARS
Team Coaching and Conflict Resolution
Almost everything we do is done within the context of a team. However, inspiring individuals to work together as a team is, oftentimes, a difficult task. This seminar looks at several aspects of effective teamwork and your job in coaching the team. We explore the following areas.
- Why some teams succeed and some teams fail
- Some of the pitfalls of a team
- The required skills of an effective team builder
- How to help a team succeed
- How to reduce and resolve conflict on a team
- Results of team members not treating each other with dignity and respect
Additionally, we explore and role-play a six-step mediation process for conflict resolution.
- Move at first hint of dispute
- Set appropriate ground rules
- Maintain control
- Remain impartial
- Summarize and gather solutions
- Follow-up
Learning Objectives
- Define teamwork
- List some common pitfalls of a team
- Describe skills of an effective team builder
- List common reasons for team conflict
- Describe ways to reduce and resolve conflict on a team
- List the six steps of the mediation process
- Describe each step of the six-step mediation process
- Given a scenario, use the six-step mediation process to role-play a conflict to gain positive resolution
- Prepare a back-at-work action plan
This is a four to eight-hour seminar.
The length depends upon specific customer objectives.
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